# CONCEITOS

- [Tiflux - Solução de Service Desk](https://guia-de-uso.tiflux.com/conceitos/master.md): Fluxos de tickets para atender clientes e funcionários sem complicações.
- [Glossário](https://guia-de-uso.tiflux.com/conceitos/glossario.md)
- [SLA - Resumo prático](https://guia-de-uso.tiflux.com/conceitos/sla-resumo-pratico.md): Aqui vai uma breve explicação voltada para o uso diário do SLA no Tiflux.
- [Conceito de Ticket no Tiflux](https://guia-de-uso.tiflux.com/conceitos/conceito-de-ticket-no-tiflux.md): Fluxo de Tickets dentro do Tiflux
- [Conceito de Mesa de Serviço](https://guia-de-uso.tiflux.com/conceitos/conceito-de-mesa-de-servico.md)
- [Cadastro de Clientes no Tiflux](https://guia-de-uso.tiflux.com/conceitos/cadastro-de-clientes-no-tiflux.md)
- [Single Sign-On (SSO) no Tiflux](https://guia-de-uso.tiflux.com/conceitos/single-sign-on-sso-no-tiflux.md): 🔐 Logon Único (SSO) no Tiflux
- [Criação de conta no Tiflux (Trial)](https://guia-de-uso.tiflux.com/conceitos/criacao-de-conta-no-tiflux-trial.md)


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